Frequently Asked Questions about the Whale Shark Adventure

QUESTIONS ABOUT THE GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP

Where is the departure point?
You will depart from a Marina in Cancun which is the closest point from Cancun to the area where the Whale Sharks are located. We have hotel pickup so you do not need to worry about how to get there.

We have a car and want to drive to departure point. Can we?
Yes, when you reserve please request that we send you a map.

What should I bring on the tour?
Light clothing over your bathing suit is recommended. Also bring sunglasses, a towel, sunscreen, and a cap or hat. Snorkeling gear is provided but feel free to bring your own if you prefer.

If we snorkel with the whale sharks will we be in danger?
While the whale sharks are gentle animals, they are in the wild. You will not have a problem if you do not make rapid movements toward them or try to grab their fins and ride them. If you do you may be greeted with a tail fin that is as big a door headed your way.Have no fear they will not eat you, they are there for the plankton which you will see in the water and witness them scooping up.

Where are the Whale Sharks?
The Whale Sharks are in the plankton laden waters off Holbox, which is where the Gulf of Mexico and the Caribbean Sea meet. Depending on the exact location of the sharks you will travel about 1 hour off shore.

Will I get seasick?
Seasickness depends on the individual and the conditions of the sea the day you go. We recommend that if you do not know if you get seasick that you take a commercial motion sickness medication or use the wrist bands or patches that go behind the ear.

Is it possible to make a reservation when I get to the area?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are outside Cancun in the Riviera Maya call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here! To see all Cancellation and Change Policy. 

Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 15% - 20% of the price depending on how much you like the tour and the service provided by your crew. 

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

What happens if there is no space in the day or time I want?
If there is no space for the day and time you want we will not charge your card. We will call or email you immediately and make a recommendation as to when you may be able to do the event.

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be more than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun but in Mexico dial 01-998-898-4312.

We are arriving by cruise ship to Cancun. Will we be able to take this tour?
If you arriving to Cancun you need to check your arrival and departure times and see if you have time for this tour. Please remember that “Ship Time” – times they quote to you for arrivals and departures are based on your “port of departure.” So if you depart from Florida all times are off by 1 hour – 1 hour earlier. The Cancun area is on Central time.

How do we get to the pick up area from the Ship’s docking area in Cancun?
When you reserve we will assign you a place to be so that we can pick you up. It will be a well know location and easy to find.

We are arriving by cruise ship to Playa del Carmen - Calica. Will we be able to take this tour?
If you arriving at Playa del Carmen you need to check your arrival and departure times and see if you have time for this tour. Please remember that “Ship Time” – times they quote to you for arrivals and departures are based on your “port of departure.” So if you depart from Florida all times are off by 1 hour – 1 hour earlier. The Cancun area is on Central time.

How do we get to the pick up area from the Ship in Playa del Carmen?
When you reserve we will assign you a place to be so that we can pick you up. It will be a well know location and easy to find.

We are arriving by cruise ship to Calica. Will we be able to take this tour?
If you arriving at Calica you need to check your arrival and departure times and see if you have time for this tour. Please remember that “Ship Time” – times they quote to you for arrivals and departures are based on your “port of departure.” So if you depart from Florida all times are off by 1 hour – 1 hour earlier. The Cancun area is on Central time.

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