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Frequently Asked Questions
about the Whale Shark Adventure
QUESTIONS
ABOUT THE GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
| QUESTIONS ABOUT THE GETTING
THERE |
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Where is the departure point?
You will depart from a Marina in Cancun which is the closest
point from Cancun to the area where the Whale Sharks are located.
We have hotel pickup so you do not need to worry about how to get
there.
We have a car and want to drive to departure
point. Can we?
Yes, when you reserve please request that we send you a
map.
| QUESTIONS ABOUT THE TOUR
OR ACTIVITY |
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What should I bring on the tour?
Light clothing over your bathing suit is recommended. Also bring
sunglasses, a towel, sunscreen, and a cap or hat. Snorkeling gear
is provided but feel free to bring your own if you prefer.
If we snorkel with the whale sharks will we be in danger?
While the whale sharks are gentle animals, they are in
the wild. You will not have a problem if you do not make rapid movements
toward them or try to grab their fins and ride them. If you do you
may be greeted with a tail fin that is as big a door headed your
way.Have no fear they will not eat you, they are there for the plankton
which you will see in the water and witness them scooping up.
Where are the Whale Sharks?
The Whale Sharks are in the plankton laden waters off Holbox,
which is where the Gulf of Mexico and the Caribbean Sea meet. Depending
on the exact location of the sharks you will travel about 1 hour
off shore.
Will I get seasick?
Seasickness depends on the individual and the conditions
of the sea the day you go. We recommend that if you do not know
if you get seasick that you take a commercial motion sickness medication
or use the wrist bands or patches that go behind the ear.
| QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS |
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Is it possible to make a reservation when
I get to the area?
We do recommend you make your reservations as far in advance
as possible so that you are sure to get the trip when you want to
go. To make your reservation once you arrive in Cancun call us at
898-4312 or if you are outside Cancun in the Riviera Maya call us
at 01-998-898-4312, and from the states 1-800-860-5917.
What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure
and only pay a 5% administrative processing fee. If the trip or
tour is cancelled by the operator you will receive a 100% refund
or we will reschedule at your request. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that
there are no additional charges. Our guarantee is that you will
not pay more than that published price on our website. At the end
of the tour a tip is optional and is generally 15% - 20% of the
price depending on how much you like the tour and the service provided
by your crew.
I send in a reservation with my credit
card and what happens?
Once you send a reservation we confirm that there is space
available. Then we charge your card. We then put the confirmation
number on a coupon or voucher and send it to you in an email. You
print it and that is your paid receipt for the tour. You present
the coupon at check in.
What happens if there is no space in the
day or time I want?
If there is no space for the day and time you want we will
not charge your card. We will call or email you immediately and
make a recommendation as to when you may be able to do the event.
Should I send in my credit card with the
reservation?
Yes because you have a much better chance of getting the
tour the less time that goes by before the departure. If there is
no space available we will not charge your credit card but advise
when the tour is available closest to the date you want. If you
send in a reservation form without a credit card number inquiring
about availability then we respond, simply more time passes giving
the tour more time to fill up. Again once you are ready to reserve
it is best to send your reservation with a credit card. Please remember
no reservation is made until we have payment via your credit card
or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with
your reservation. We will send you an update if we are going to
be more than 48 hours getting you a response. If 48 hours has gone
by and you have gotten no update or coupon please call 1-800-860-5917
from the USA and Canada or +52-998-898-4312 from the rest of the
world. If you are already in Cancun our local number is 898-4312
and if you are outside Cancun but in Mexico dial 01-998-898-4312.
| QUESTIONS ABOUT ARRIVING
BY CRUISE SHIP |
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We are arriving by cruise ship to Cancun.
Will we be able to take this tour?
If you arriving to Cancun you need to check your arrival and departure
times and see if you have time for this tour. Please remember that
“Ship Time” – times they quote to you for arrivals
and departures are based on your “port of departure.”
So if you depart from Florida all times are off by 1 hour –
1 hour earlier. The Cancun area is on Central time.
How do we get to the pick up area from
the Ship’s docking area in Cancun?
When you reserve we will assign you a place to be so that we can
pick you up. It will be a well know location and easy to find.
We are arriving by cruise ship to Playa
del Carmen - Calica. Will we be able to take this tour?
If you arriving at Playa del Carmen you need to check your arrival
and departure times and see if you have time for this tour. Please
remember that “Ship Time” – times they quote to
you for arrivals and departures are based on your “port of
departure.” So if you depart from Florida all times are off
by 1 hour – 1 hour earlier. The Cancun area is on Central
time.
How do we get to the pick up area from
the Ship in Playa del Carmen?
When you reserve we will assign you a place to be so that we can
pick you up. It will be a well know location and easy to find.
We are arriving by cruise ship to Calica.
Will we be able to take this tour?
If you arriving at Calica you need to check your arrival and departure
times and see if you have time for this tour. Please remember that
“Ship Time” – times they quote to you for arrivals
and departures are based on your “port of departure.”
So if you depart from Florida all times are off by 1 hour –
1 hour earlier. The Cancun area is on Central time.
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