Frequently Asked Questions about the THE WHALE SHARK ADVENTURE TOUR

QUESTIONS ABOUT THE GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP

QUESTIONS ABOUT THE GETTING THERE

Where is the departure point?
You will depart from a Marina in Cancun which is the closest point from Cancun to the area where the Whale Sharks are located. We have hotel pickup so you do not need to worry about how to get there.

We have a car and want to drive to departure point. Can we?
Yes, when you reserve please request that we send you a map.

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QUESTIONS ABOUT THE TOUR OR ACTIVITY

What should I bring on the tour?
Light clothing over your bathing suit is recommended. Also bring sunglasses, a towel, sunscreen, and a cap or hat. Snorkeling gear is provided but feel free to bring your own if you prefer.

If we snorkel with the whale sharks will we be in danger?
While the whale sharks are gentle animals, they are in the wild. You will not have a problem if you do not make rapid movements toward them or try to grab their fins and ride them. If you do you may be greeted with a tail fin that is as big a door headed your way.Have no fear they will not eat you, they are there for the plankton which you will see in the water and witness them scooping up.

Where are the Whale Sharks?
The Whale Sharks are in the plankton laden waters off Holbox, which is where the Gulf of Mexico and the Caribbean Sea meet. Depending on the exact location of the sharks you will travel about 1 hour off shore.

Will I get seasick?
Seasickness depends on the individual and the conditions of the sea the day you go. We recommend that if you do not know if you get seasick that you take a commercial motion sickness medication or use the wrist bands or patches that go behind the ear.

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QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS

How do I know you have space available?
If you reserve 10 to 30 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are in the Riviera Maya call us at 01-998-898-4312, and from the states 1-800-860-5917. If you have a U.S. cell phone while in Mexico you may also dial 1-800-860-5917 to reserve.

What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed or due to bad weather then you will receive a 100% refund. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you. Click Here! To see all Cancellation and Change Policy.

Is the pricing on the website correct?
Yes- we guarantee the prices you see. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 business hours getting you a response. If 48 business hours have gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

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QUESTIONS ABOUT ARRIVING BY CRUISE SHIP

We are arriving by cruise ship to Cancun. Will we be able to take this tour?
If you arriving to Cancun you need to check your arrival and departure times and see if you have time for this tour. Please remember that “Ship Time” – times they quote to you for arrivals and departures are based on your “port of departure.” So if you depart from Florida all times are off by 1 hour – 1 hour earlier. The Cancun area is on Central time.

How do we get to the pick up area from the Ship’s docking area in Cancun?
When you reserve we will assign you a place to be so that we can pick you up. It will be a well know location and easy to find.

We are arriving by cruise ship to Playa del Carmen - Calica. Will we be able to take this tour?
If you arriving at Playa del Carmen you need to check your arrival and departure times and see if you have time for this tour. Please remember that “Ship Time” – times they quote to you for arrivals and departures are based on your “port of departure.” So if you depart from Florida all times are off by 1 hour – 1 hour earlier. The Cancun area is on Central time.

How do we get to the pick up area from the Ship in Playa del Carmen?
When you reserve we will assign you a place to be so that we can pick you up. It will be a well know location and easy to find.

We are arriving by cruise ship to Calica. Will we be able to take this tour?
If you arriving at Calica you need to check your arrival and departure times and see if you have time for this tour. Please remember that “Ship Time” – times they quote to you for arrivals and departures are based on your “port of departure.” So if you depart from Florida all times are off by 1 hour – 1 hour earlier. The Cancun area is on Central time.

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