Frequently Asked Questions about the Shark Encounter and Shopping Day – (while staying in Cancun)
Questions about transportation
Questions about the Dolphin activity
Questions about Reservations and cancellations
Questions about arriving by cruise ship

How do I get from my hotel in Cancun to the Dolphin encounter area?
When you reserve we will send you map and you may either travel by bus or by cab to the area. If you do not speak Spanish do not worry as every cab driver knows where to take you or you can just hand him the map and “X” marks the spot.

How do I get from my hotel in the Riviera Maya to the dolphin swim area?
We DO NOT have hotel pick up for the Dolphin Encounter. We can arrange a private transfer if you like just ask.

I have people who want to go and watch and others want to do the Dolphin Activity. Can spectators go and watch and how much does it cost?
Yes they can go. We have a program where for each paid dolphin activity you are allowed one person to accompany you for free.

What must additional people pay if they want to watch the dolphin activity?
They must pay the $13 entrance price to the Interactive Aquarium To reserve for the Interactive Aquarium please click here.

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QUESTIONS ABOUT THE DOLPHIN ACTIVITY

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Must I be a good swimmer?
No you do not need to know how to swim. You will be on platform only waist deep in the water.

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QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS

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How do I know you have space available?
While this is one of the most popular activities in Cancun if you reserve 7 to 10 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to the area?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are outside Cancun in the Riviera Maya call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?
You can cancel any trip up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed by the port captain due to weather then you will receive a 100% refund. Click Here! To see all Cancellation and Change Policy. 

Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website.

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I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

What happens if there is no space in the day or time I want?
If there is no space for the day and time you want we will not charge your card. We will call or email you immediately and make a recommendation as to when you may be able to do the event.

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

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We are arriving by cruise ship will we be able to take this tour?
If you are arriving to Calica click here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Calica click here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Playa del Carmen click here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Playa del Carmen click here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Cozumel click here for the Royal Dolphin Swim in Cozumel.
If you are arriving to Cozumel click here for the Dolphin Encounter in Cozumel.
If you are arriving to Cancun then this page is for you. You can do the swim but please check closely the itinerary of your ship and make sure you have enough time.